Life is complicated, and designing to deal with life’s complications is difficult. Unfortunately bad design unnecessarily punishes humanity by increasing inefficiencies and frustrations. Design mistakes get made, and sometimes the mistakes cannot be easily corrected. However, it is difficult to imagine anything more destructive to humanity than bad design that affects many people that can be easily corrected, but is not, due to mental laziness by those in charge. This story is about a sign.




On Easter I visited Hoover Dam. Earlier that week we had visited some of the great National Parks in the area and marveled at the skill of the National Park Service in designing and redesigning access to some of the most striking places in the world. Knowing that the Hoover Dam, like the National Parks, falls under the Department of the Interior, I was disappointed to note that the Bureau of Reclamation does not lean into the problem like the NPS.

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